There are comments here about the "staff needs to be fired." and "…Sherry is the worst at customer service."
The lady working there today was absolutely terrible. Would NEVER go back there again.
I had thought one other time the same lady was a little rude but I brushed it off, but the way she treated me today, there is no doubt she needs trained on customer service.
The counter rep Emily was very helpful with our unique problem. She went above and beyond and exceeded our expectation. Only if all reps were as pleasant and helpful as Emily#
Lately, I've been needing to send some items. And so I've visited my local FedEx three or four times recently. Sherry has always been friendly and responsive. She is the reason I enjoy going to this FedEx location. FedEx hired a great girl for this position. Keep up the good work, Sherry!
I couldn't possibly believe they can stay in business long if that's how they are gonna treat customers.
I would think that "the customers" are the reason they are in business......
Five phone calls. Each lasts 3 minutes 5 seconds. Then phone hangs up. Store open at 7:30 am. It is now 10:17 am. No one bothers to answer phone . I will use post office or ups from now on. This is very poor customer service.
These statements are COMPLETELY FALSE. I actually had Sherry herself helping me out today, and she was more than helpful, making sure that all my needs were met, making sure that none of my materials were damaged.
In fact, the comment made about Sherry cannot be true because she told me that when the negative comment was posted, she was not even at the store, but was recovering from serve illness.
Don't let these negative comments scare you off. I had a very excellent and professional experience, and the customer that came in after me called Sherry by name and was glad to see her back.
Fedex Office Print Ship Center is a US Store based in Valparaiso, Missouri. Fedex Office Print Ship Center is located at 2505 Laporte Ave Suite 115, Valparaiso, IN 46383, USA.
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